Frequently Asked Questions
Everything you need to know about creating and ordering your custom photo decor.
What is the turnaround time for my order?
Most professional prints and wall decor items are processed within 2-4 business days. Shipping times vary based on your location and the shipping method selected at checkout.
What type of paper do you use for your prints?
We use professional-grade Kodak Endura archival paper in Lustre, Glossy, and Metallic finishes to ensure your home decor lasts for generations without fading.
Do you offer color correction services?
Yes, we offer optional color correction by our experienced technicians who manually adjust each image for density and color balance to ensure the highest quality output.
How do I care for my Canvas or Metal prints?
To maintain your wall art, simply wipe gently with a soft, dry microfiber cloth. Avoid using harsh chemicals or placing prints in direct sunlight for extended periods.
What is your return policy for custom products?
Because our products are custom-made to order, we do not accept returns. However, if your order arrives damaged or has a manufacturing defect, please contact us within 30 days for a replacement.
Can I cancel or change my order after it has been placed?
Due to our automated production workflow, orders enter our system immediately. We offer a very narrow window for cancellations; please contact customer support within 30 minutes of placing your order.